Committee Descriptions

Our ambassadors are responsible for serving as official greeters of the tournament. Ambassadors will greet spectators upon entering, assist with general information, distribute tournament programs and direct spectators to the Information Booth for additional information as needed.

Ambassadors are expected to:

• Work at least a minimum of three (3) shifts (Wednesday – Sunday)
• Requires standing/walking for long periods of time.
• Must be familiar with the Tournament and the golf course as you are a resource to spectators during the week.
• Be responsible for distributing Tournament Programs at strategic locations for tournament information and sponsor exposure.
• Be friendly and cheerful as you hand out information to spectators.

Dew Crew Team Members will be responsible for preparing the fairways in the morning prior to play every day of the tournament. You will be assigned in teams to work on specific holes on the North and South Course. The work entails the use of a golf cart and rope to drag the fairways so as to knock down the dew as it accumulates on the fairways. The Dew Crew work begins only when/if instructed by the PGA TOUR before play begins in the morning and is completed after all fairways are properly prepared. Teams must be ready to go at 5:30am with work finishing at approximately 9:00am.

Dew Crew volunteers are expected to:

• Work at least three (3) shifts (Monday – Sunday)
• Be willing to work early morning hours to ensure the fairways are in pristine condition prior to play each day.
• Understand the proper use of a golf cart. A mandatory training session will take place prior to the tournament to discuss the duties involved with the job.
• Dress warm, bring durable gloves and wear waterproof clothing.

Volunteers will assist in hospitality areas by checking proper credentials at entrances, meeting and greeting guests, overseeing general flow and providing information and customer service to corporate guests. Volunteers will also assist in enforcing silence during play on the green. Volunteers will assist in general upkeep and appearance of the hospitality venues during tournament week while continually showing appreciation to the guests.

Hospitality Guest Service volunteers are expected to:

• Work all four (4) Tournament days (Thursday – Sunday)
• Requires standing for long periods of time.
• Be friendly and cheerful as you interact with corporate guests

Volunteers will assist Tournament Media officials with the day-to-day operations of the on-course Media Center. Volunteer will assist with answering questions and addressing any issues that may arise.

Media Volunteers are expected to:

• Work at least a minimum of three (3) days (Monday – Sunday)
• Assist with microphones in the interview room, transport media to various parts of the golf course via golf cart, assist with media check-in, pass out media materials, etc.
• Remain professional and courteous to all PGA TOUR players, PGA TOUR officials, and members of the media at all times.
• Basic understanding of the rules of golf, cart etiquette, and Torrey Pines Golf Course are preferred.

Currently only open to returning drivers from the 2018 Tournament.

Responsible for providing golf cart assistance for PGA TOUR players and caddies to and from the putting green and driving range. Other duties include monitoring all carts to be charged and cleaned when returned to the cart barn, and staging carts to be used on an as-needed basis.

Shuttle Services volunteers are expected to:

• Work a minimum of three (3) full days (Monday – Sunday)
• Must be able to drive a multi-passenger golf cart.
• Must have 21 years of age, have a clean driving record and valid driver’s license.

Note: If Walking Scorer Positions become available, priority will be given to returning volunteers from the Shotlink Committee.

Responsible for walking with each group to keep statistics and hole-by-hole records for each player. Scorers will keep on course statistics and scores on a PGA Tour provided smartphone.

A mandatory PGA TOUR Instructor Led Training session will be held Saturday, January 18, 2020 and is approximately two hours in length.

Scorers are expected to:

• Work at least three (3) full days (Wednesday, January 22 – Sunday, January 26). ALL SCORING VOLUNTEERS ARE REQUIRED TO WORK WEDNESDAY AND AT LEAST TWO (2) ADDITIONAL DAYS.
• Understand golf rules and etiquette.
• Must be able to walk 18 holes, in all types of weather conditions, while wearing the proper equipment.
• Mandatory completion of online Walking Scorer training module.
• Must attend a PGA Tour classroom or in-field training session prior to Pro-am, Wednesday, January 22, 2020.
• May be assigned to shuttle other Walking Scorers and Standard Bearers to and from their assignments.
• May be assigned to our ShotLink Team for a single day shift if needed.

Responsible for accompanying each group of golfers while carrying a standard board (approx. 5-6 pounds) displaying that group’s scores in relation to par on a cumulative basis.

A mandatory training session and uniform pick-up meeting will be held on Saturday, January 18, 2020 and will run approximately an hour in length.

Standard Bearers are expected to:

• Work at least three (3) full days (Wednesday – Sunday). All Standard Bearers are required to work Wednesday and at least two (2) additional days.
• Understand golf rules and etiquette.
• Walk 18 holes, rain or shine, while wearing the proper equipment.
• Requires Heavy lifting and physical activity.

Volunteers will assist with professional caddie registration. Responsibilities include: inventory player names and caddie bibs prior to event, distribute and collect towels, bibs and nameplates. Volunteers will also maintain the caddie dining tent and acts as a concierge for the caddies.

Caddie Services volunteers are expected to:

• Work at least three (3) all day shifts (Sunday – Sunday)
• Be willing to work early morning hours and stand for long periods of time

Divot Crew Team Members will be responsible for properly filling divots the week before the tournament and/or after every day of play during tournament week. You will be assigned in teams to work on specific holes on the North and South Course. The work entails walking the fairways and filling the divots with sand. It is critical that divots not be filled too much so a mandatory training session will take place prior to the event. The Divot Crew work begins on Monday, January 20th and continues through the tournaments conclusion. Dew Crew work will take place after the day’s play, approximately 3:00pm.

Dew Crew volunteers are expected to:

• Work at least four (4) shifts
• Be on time and commit to a specific schedule (that’s given to you) beginning on the 20th.
• Be physically capable of walking the fairways while carrying small sand buckets while stooping as needed.
• Take specific directions from City staff and/or the PGA Tour Officials. A mandatory training session will take place prior to the tournament to discuss the duties involved with the job.

Responsible for crowd and noise control on the golf course. Marshals are stationed at various locations on course: tee boxes, fairways, greens, crosswalks, etc. This committee is the largest group of volunteers and provides gallery control for the tournament and ensures PGA TOUR player safety and movement around the golf course.

Several Marshals will be selected to serve on our Evacuation Team. Members of the Evacuation Team help carry out our emergency plan to transport PGA TOUR players and caddies on and off the course in case of inclement weather. In the event, there is no need for an evacuation, primary duties will be those of a Marshal.

Several Marshals will be assigned to the Walking Marshals teams. Walking Marshals are assigned to a specific, high profile group of golfers for all 18 holes of their round. Walking Marshals assist hole marshals with crowd control of large galleries and guiding players and caddies at major crossings between green and tee.

A mandatory orientation will be held on Saturday, January 8, 2020 for 1st and 2nd year Marshals and will run approximately two hours in length.

IMPORTANT: Assignment priority will be given to volunteers who are able to work Wednesday – Friday -OR- Wednesday – Sunday.

Marshals are expected to:

• REQUIRED DAYS: Wednesday – Friday. Shifts are ONE FULL DAY and starting times and ending times may vary due to hole assignment. Additional shifts may be assigned to help during the weekend. Priority will be given to volunteers who are able to work all 5 days.
• Locate and protect bad shots.
• Control patron noise, movement and camera/cell phone usage.
• Maintain crowd control with voice commands, raised arms, hand held signage and patron ropes.

Assist players with registration, reservations, social activities, childcare and special needs for players and their families. Strong interpersonal skills, outgoing, enthusiastic and flexibility needed. Volunteers must have knowledge of Tournament, golf course and surrounding areas.

Player Services Volunteers are expected to:

• Members of this committee will be responsible for assisting with PGA TOUR Player registration.
• Assist with distribution of credentials, tickets and packets.
• Assist with event directions and questions.
• Greet PGA TOUR Players upon arrival.
• Be friendly and courteous.

Volunteers will provide transportation to PGA TOUR players and their families and other VIPs of the Farmers Insurance Open to and from the golf course, airport and hotels. Volunteers on this committee will also assist in driving players and caddies to and from the 10th Tee using 15-passenger vans.

NOTE: Volunteers must be a minimum of 25 years of age and have a valid Driver’s License. A MANDATORY Motor Vehicle Record check will be conducted on all volunteers of this committee.

Transportation volunteers are expected to:

• Work at least four (4) days AM or PM shifts (from the Sunday prior to Tournament Week – Sunday of Tournament week)
• Must have 25 years of age, have a clean driving record and valid driver’s license.
• Be familiar with the La Jolla/San Diego/Airport area or the ability to operate GPS

The ShotLink system, located at strategic fairway and greenside positions, disseminates scoring and statistical data worldwide on every shot in real-time for each pairing during tournament play on the Torrey Pines South Course via the use of an electronic scoring device connected to a GPS enabled laser. Manually input grid coordinates are used for back-up.

A mandatory PGA TOUR Instructor Led Training session will be held Saturday, January 18, 2020 and is approximately two hours in length.

Laser Team operators are expected to:

• Work all four (4) full tournament days (Thursday, January 23 – Sunday, January 26).
• On Wednesday, January 22, 2020 from 10 a.m. until 4 p.m.there will be a hands-on training for fairway operators and the new ShotLink+ system. An operator must be CERTIFIED by the PGA Tour before they will be allowed to use the system during the tournament. For time management purposes, please allow between one and three hours for this on the golf course training. Additionally, Parking and transit time will need to be taken into account for those on a time limited schedule
• Everyone must complete all three (3) mandatory training sessions: online ShotLink+, PGA Tour Instructor Led classroom and Wednesday, January 22, 2020 hands-on training before being certified by a PGA Tour instructor to use the new ShotLink+ system.
• Understand golf rules and etiquette.
• Stand/sit at an assigned hole, rain or shine, while wearing weather appropriate tournament attire.
• There are no plans for greenside elevated ShotLink platforms.

Responsible for providing spectators, media and player guests a location to pick up credentials/tickets that have been left by a player, officials, sponsor or patron. Corporate Hospitality clients, Spectators, PGA Tour Professionals, PGA Tour staff, Media Center and Tournament Office will use Will Call for distribution of credentials, tickets and other reasonable requests.

Will Call volunteers are expected to:

• Work a minimum of three (3) shifts from (Wednesday – Sunday) A ‘MUST’ REQUIREMENT
• Must be able to work with a computer
• Have good communication and people skills
• In some circumstances, deal with sensitive patron(s)
• Qualify patron(s) by checking photo identification (Drivers License or other Official ID).
• Distribute packets to qualified patron(s)